Welcome to Chaigram! Your privacy is important to us. Chaigram respects the privacy of every individual who visits our website and app. Chaigram is sensitive to the privacy concerns of the users to its websites or app and recognizes that you are concerned about the information you provide us and how we treat that information. This privacy statement provides information about the personal information that Chaigram collects, and the ways in which Chaigram uses that data.
At EFF N BEE Ltd. we are passionate about bringing you the finest user experiences. We are also deeply committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website (www.connect.thechaigram.com), use our mobile application, participate in our events, contests, schemes, promotions and purchase our products. By using our services, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of information to provide and improve our products and services to you:
* Personal Information: This includes information that can be used to identify you, such as:
* Full Name
* Email Address
* Mobile Phone Number
* Address (including city, state, and PIN code)
* Date of Birth (for optional demographic analysis or promotions)
* Sensitive Personal Data or Information (SPDI):
* Passwords: For your account on our website or app.
* Financial Information: Such as credit card, debit card, or other payment instrument details when you make a purchase. (Note: We do not store your full card details. This information is processed directly by our secure, third-party payment gateways).
* Order and Purchase Information:
* Details of the Chaigram products you purchase.
* Your order history and purchasing preferences.
* Feedback and reviews you provide on our products.
* Technical Information:
* Internet Protocol (IP) address.
* Browser type and version.
* Device information and operating system.
* Information collected through cookies and other tracking technologies.
* Marketing and Communications Data:
* Your preferences for receiving marketing from us.
* Your participation in our contests, surveys, and loyalty programs.
* Records of your correspondence with our customer support team.
We collect information in the following ways:
* Directly from You: When you create an account, place an order through web or app or contact our customer service.
* Automatically: When you interact with our website or app, we use cookies and similar technologies to collect technical data about your equipment and Browse actions.
* From Third Parties: We may receive information from third-party partners, such as social media platforms if you choose to connect with us through them, or from our retail partners.
We use your personal data for the following purposes:
* To Fulfill Your Orders: To process your payments, and to arrange for the delivery of our products to you.
* To Provide Customer Support: To respond to your queries, feedback and complaints as well.
* For Marketing and Promotions: To send you information about new product launches, special offers, and events, but only with your explicit consent. You can opt-out at any time.
* To Personalize Your Experience: To understand your preferences and recommend products that you might like.
* For Analytics and Improvement: To analyze how our customers use our services, to improve our website, app, and product offerings.
* For Legal and Security Purposes: To prevent fraud, protect the security of our services, and comply with our legal obligations.
Chaigram does not sell your personal information. We may disclose your information to the following trusted third parties:
* Delivery and Logistics Partners: To deliver your orders.
* Payment Gateway Providers: To securely process your payments.
* Marketing and Technology Partners: Who help us run our marketing campaigns and maintain our website and app.
* Government or Law Enforcement: If required to do so by law or in response to a valid legal request.
We will ensure that any third party we share your data with is obligated to maintain the confidentiality and security of your information.
Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic, remember your preferences (like what's in your shopping cart), and tailor our marketing. You can choose to accept or decline cookies through your browser settings.
We are committed to protecting your data. We have implemented reasonable security practices and procedures, including encryption (SSL certification) and access controls, as required under the Indian IT Act, 2000, and the SPDI Rules, 2011, to safeguard your information from unauthorized access, use, or disclosure.
As per Indian law we're fully compliant with all applicable laws in India, including the IT Act, 2000, the SPDI Rules, 2011, and the evolving framework of the Digital Personal Data Protection Act, 2023 (DPDP Act).
You have the right to:
* Access and Review: Your personal information that we hold.
* Correct or Amend: Any inaccurate or incomplete information.
* Withdraw Consent: For the use of your data at any time. Please note that withdrawing consent may affect our ability to provide certain services to you.
To exercise these rights, please contact our Grievance Officer.
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
* Name: Sayantan Chatterjee
* Designation: Grievance Officer
* Email: care@thechaigram.com
* Address: 279A, NSC Bose Road, Adya Pearl, Laxmi Narayan Colony, Kolkata - 700047
Please contact the Grievance Officer for any queries or complaints regarding the processing of your personal information.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and/or by sending you an email. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, please contact us at:
EFF N BEE Marketing Ltd.
Email: care@thechaigram.com
Address: 279A, NSC Bose Road, Adya Pearl, Laxmi Narayan Colony, Kolkata - 700047
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